Learn Technical Support and Customer Service
Resolve customer issues with speed, empathy, and accuracy — across every channel and touchpoint.
Why It Matters
- Core for Service Agents and Supervisors
- Part of Agentforce Field Service and Operations Consultant
- Growing demand
Not completed
Finish a badge with a hands-on challenge, or a superbadge, to complete it.
Learn it
Finish one badge with a hands-on challenge, or a superbadge, to complete Technical Support and Customer Service.
Superbadges that complete it
For when you already know it.
Superbadge
Superbadge: Agentforce Service
Customize an Agentforce Service Agent to handle customer inquiries and bookings.
Also teaches it
Trails and Trailhead Journeys that include them
Certifications that cover it
Related learning: a certification doesn’t complete the skill.
Certification
Salesforce Certified Agentforce Field Service and Operations Consultant
Certified Agentforce Field Service and Operations Consultants have proven experience with the administration and configuration of the Salesforce Platform and have a depth of understanding both field service and customer service processes.
What you’ll be able to do
Every question and challenge for this skill checks one of these.
- Explain case swarming.
- Resolve a where-is-my-order case and issue a return.
- Explain how service agents and people share work.
Frequently asked questions
Resolve customer issues with speed, empathy, and accuracy — across every channel and touchpoint.
No badge with a hands-on challenge teaches Technical Support and Customer Service yet. Superbadge: Agentforce Service completes it.
Technical Support and Customer Service is core for Sales Reps and Managers and Service Agents and Supervisors.
Related skills
Not completed
Account Management
Use CRM platforms to manage accounts, track interactions, and deepen customer relationships at scale.
Not completed
Customer Success Management
Build lasting relationships that help customers achieve their goals — from onboarding to expansion and advocacy.