Service Agent and Supervisor
The customer problem solver who provides exceptional customer experiences with empathy and efficiency.
2 of 7 Service Agent and Supervisor skills completed
Skills
Pick a skill set to see its skills and the badges that complete each one.
7 skills · Clear Filters
AI and Agentic Technology
Not completed
Agent and AI Literacy
Understand how AI agents and generative AI systems work — including their capabilities, limitations, and appropriate use in the workplace. Enables every professional to engage confidently with AI-powered tools and agentic workflows.
Completed
AI Ethics, Trust, and Governance
Develop responsible AI systems that are transparent, fair, and aligned with human values. Covers bias mitigation, data sovereignty, AI safety standards, and regulatory compliance.
Completed
Generative AI
Work with large language models (LLMs) and generative AI tools to produce content, code, insights, and experiences. Includes prompt engineering, RAG patterns, and fine-tuning workflows.
Not completed
Human and Agent Collaboration
Work effectively alongside AI agents — knowing when to delegate tasks, how to evaluate agent outputs, and when human judgment is required. Covers teaming patterns, trust calibration, and optimizing human-agent workflows.
Customer Success and Support
Not completed
Account Management
Use CRM platforms to manage accounts, track interactions, and deepen customer relationships at scale.
Not completed
Customer Success Management
Build lasting relationships that help customers achieve their goals — from onboarding to expansion and advocacy.
Not completed
Technical Support and Customer Service
Resolve customer issues with speed, empathy, and accuracy — across every channel and touchpoint.