Learn Human and Agent Collaboration
Work effectively alongside AI agents — knowing when to delegate tasks, how to evaluate agent outputs, and when human judgment is required. Covers teaming patterns, trust calibration, and optimizing human-agent workflows.
Why It Matters
- Core for your role
- Emerging skill
Not completed
Finish a badge with a hands-on challenge, or a superbadge, to complete it.
Learn it
Finish one badge with a hands-on challenge, or a superbadge, to complete Human and Agent Collaboration.
Badges that complete it
Badge
Quick Start: Build Your First Agent with Agentforce
Create, configure, and test a service agent in a Developer Edition org.
Also teaches it
Trails and Trailhead Journeys that include them
What you’ll be able to do
Every question and challenge for this skill checks one of these.
- Explain where agents can take on work across Salesforce.
- Identify agent opportunities across the customer lifecycle.
- Create and activate a first agent for your team.
Frequently asked questions
Work effectively alongside AI agents — knowing when to delegate tasks, how to evaluate agent outputs, and when human judgment is required. Covers teaming patterns, trust calibration, and optimizing human-agent workflows.
Complete a badge with a hands-on challenge that teaches it, like Quick Start: Build Your First Agent with Agentforce.
Human and Agent Collaboration is core for every role.
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