Learn Agentic AI Systems
Design and deploy AI systems that act autonomously to complete multi-step tasks, make decisions, and adapt to changing inputs. Includes building single and multi-agent architectures on platforms like Agentforce.
Why It Matters
- Core for your role
- Part of Agentforce Specialist
- High demand
Completed
Completed with Agentforce Testing Center · Sep 2026
Learn it
Finish one badge with a hands-on challenge, or a superbadge, to complete Agentic AI Systems.
Badges that complete it
Badge
Quick Start: Build Your First Agent with Agentforce
Create, configure, and test a service agent in a Developer Edition org.
Badge
Agentforce Testing Center
Build trust in your Agentforce agents with the Agentforce Testing Center.
Superbadges that complete it
For when you already know it.
Superbadge
Superbadge: Agentforce Service
Customize an Agentforce Service Agent to handle customer inquiries and bookings.
Also teaches it
Trails and Trailhead Journeys that include them
Trailhead Journey
Certifications that cover it
Related learning: a certification doesn’t complete the skill.
Certification
Salesforce Certified Agentforce Specialist
Certified Agentforce Specialists are responsible for managing and optimizing Agentforce and have a deep understanding of both Salesforce platform configuration and Agentforce capabilities.
What you’ll be able to do
Every question and challenge for this skill checks one of these.
- Name the building blocks of an agent.
- Create an agent from a template, then add a topic and an action.
- Test an agent in the builder before you activate it.
- Describe how service agents and people share work.
- Describe how the reasoning engine plans a response.
- Explain why agents need batch testing.
- Compare agent behavior at scale in a grid.
Frequently asked questions
Design and deploy AI systems that act autonomously to complete multi-step tasks, make decisions, and adapt to changing inputs. Includes building single and multi-agent architectures on platforms like Agentforce.
Complete a badge with a hands-on challenge that teaches it, like Quick Start: Build Your First Agent with Agentforce, Agentforce Grid, or Agentforce Testing Center. If you already know it, Superbadge: Agentforce Service completes it too.
Agentic AI Systems is core for Administrators, Developers, and Architects.
Yes. Salesforce Certified Agentforce Specialist (opens in a new tab) covers it.
Related skills
Completed
AI Agent Development
Build, configure, and customize AI agents using platforms like Agentforce, Microsoft Copilot Studio, and agent frameworks. Includes defining agent actions, topics, instructions, and guardrails.
Not completed
AI Development and Engineering
Develop, train, test, and operationalize AI and machine learning models. Covers the full AI/ML lifecycle from data preparation to production deployment.
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AI Ethics, Trust, and Governance
Develop responsible AI systems that are transparent, fair, and aligned with human values. Covers bias mitigation, data sovereignty, AI safety standards, and regulatory compliance.
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Agent and AI Literacy
Understand how AI agents and generative AI systems work — including their capabilities, limitations, and appropriate use in the workplace. Enables every professional to engage confidently with AI-powered tools and agentic workflows.
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Generative AI
Work with large language models (LLMs) and generative AI tools to produce content, code, insights, and experiences. Includes prompt engineering, RAG patterns, and fine-tuning workflows.
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Human and Agent Collaboration
Work effectively alongside AI agents — knowing when to delegate tasks, how to evaluate agent outputs, and when human judgment is required. Covers teaming patterns, trust calibration, and optimizing human-agent workflows.
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Natural Language Processing and Computer Vision
Build systems that understand and generate language, speech, and visual data. Covers NLP fundamentals through to advanced deep learning models for text and image tasks.