Learn AI Agent Development
Build, configure, and customize AI agents using platforms like Agentforce, Microsoft Copilot Studio, and agent frameworks. Includes defining agent actions, topics, instructions, and guardrails.
Why It Matters
- Core for your role
- Part of Agentforce Specialist
- High demand
Completed
Completed with Agentforce Testing Center · Sep 2026
Learn it
Finish one badge with a hands-on challenge, or a superbadge, to complete AI Agent Development.
Badges that complete it
Badge
Quick Start: Build Your First Agent with Agentforce
Create, configure, and test a service agent in a Developer Edition org.
Badge
Agentforce Testing Center
Build trust in your Agentforce agents with the Agentforce Testing Center.
Superbadges that complete it
For when you already know it.
Superbadge
Superbadge: Agentforce Service
Customize an Agentforce Service Agent to handle customer inquiries and bookings.
Superbadge
Superbadge: Apex for Agentforce
Implement custom solutions using Apex agent actions in Agentforce.
Also teaches it
Trails and Trailhead Journeys that include them
Certifications that cover it
Related learning: a certification doesn’t complete the skill.
Certification
Salesforce Certified Agentforce Specialist
Certified Agentforce Specialists are responsible for managing and optimizing Agentforce and have a deep understanding of both Salesforce platform configuration and Agentforce capabilities.
What you’ll be able to do
Every question and challenge for this skill checks one of these.
- Explain why some agent steps must be deterministic.
- Script a fixed sequence with Agent Script.
- Build a test suite that checks scripted steps.
- Read test results and fix a failing case.
- Add a topic and an action to an agent.
- Write an invocable Apex method and add it as an action.
- Map sales stages to agent work.
- Describe how agents call invocable methods.
- Write an invocable Apex method and add it to an agent.
- Script deterministic steps that call your actions.
Frequently asked questions
Build, configure, and customize AI agents using platforms like Agentforce, Microsoft Copilot Studio, and agent frameworks. Includes defining agent actions, topics, instructions, and guardrails.
Complete a badge with a hands-on challenge that teaches it, like Agent Customization with Apex, Quick Start: Build Your First Agent with Agentforce, or Agentforce Grid. If you already know it, Superbadge: Agentforce Service completes it too.
AI Agent Development is core for Administrators, Developers, and Architects.
Yes. Salesforce Certified Agentforce Specialist (opens in a new tab) covers it.
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