Learn AI Ethics, Trust, and Governance
Develop responsible AI systems that are transparent, fair, and aligned with human values. Covers bias mitigation, data sovereignty, AI safety standards, and regulatory compliance.
Why It Matters
- Core for your role
- Part of AI Associate
- Emerging skill
Completed
Completed with Agentforce Testing Center · Sep 2026
Learn it
Finish one badge with a hands-on challenge, or a superbadge, to complete AI Ethics, Trust, and Governance.
Badges that complete it
Badge
Agentforce Testing Center
Build trust in your Agentforce agents with the Agentforce Testing Center.
Also teaches it
Trails and Trailhead Journeys that include them
Trailhead Journey
Certifications that cover it
Related learning: a certification doesn’t complete the skill.
Certification
Salesforce Certified AI Associate
Certified AI Associates should be able to provide informed strategies and guide stakeholder decisions based on Salesforce's Trusted AI Principles.
What you’ll be able to do
Every question and challenge for this skill checks one of these.
- Explain how trust and compliance rules decide what data an agent can see and share.
- Name the guardrails that keep an agent’s answers safe, fair, and on topic.
- Test an agent against risky and out-of-scope requests before customers see it.
- Read test results to find where an agent breaks a guardrail, then fix it.
Frequently asked questions
Develop responsible AI systems that are transparent, fair, and aligned with human values. Covers bias mitigation, data sovereignty, AI safety standards, and regulatory compliance.
Complete a badge with a hands-on challenge that teaches it, like Agentforce Testing Center.
AI Ethics, Trust, and Governance is core for every role.
Yes. Salesforce Certified AI Associate (opens in a new tab) covers it.
Related skills
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