Learn Generative AI
Work with large language models (LLMs) and generative AI tools to produce content, code, insights, and experiences. Includes prompt engineering, RAG patterns, and fine-tuning workflows.
Why It Matters
- Core for your role
- Part of Agentforce Specialist
- High demand
Completed
Completed with Agent Customization with Apex · Oct 2026
Learn it
Finish one badge with a hands-on challenge, or a superbadge, to complete Generative AI.
Badges that complete it
Badge
Quick Start: Build Your First Agent with Agentforce
Create, configure, and test a service agent in a Developer Edition org.
Superbadges that complete it
For when you already know it.
Superbadge
Superbadge: Agentforce Service
Customize an Agentforce Service Agent to handle customer inquiries and bookings.
Also teaches it
Badge
Trails and Trailhead Journeys that include them
Certifications that cover it
Related learning: a certification doesn’t complete the skill.
Certification
Salesforce Certified Agentforce Specialist
Certified Agentforce Specialists are responsible for managing and optimizing Agentforce and have a deep understanding of both Salesforce platform configuration and Agentforce capabilities.
Certification
Salesforce Certified AI Associate
Certified AI Associates should be able to provide informed strategies and guide stakeholder decisions based on Salesforce's Trusted AI Principles.
What you’ll be able to do
Every question and challenge for this skill checks one of these.
- Explain grounding and why it matters.
- Describe how the Einstein Trust Layer protects data.
- Connect an agent to records with a topic and an action.
- Decide when an agent action needs Apex to fetch data.
- Describe how Agentforce understands requests in plain language.
- Add a prompt column to a grid workbook.
- Compare two prompt versions with evidence.
Frequently asked questions
Work with large language models (LLMs) and generative AI tools to produce content, code, insights, and experiences. Includes prompt engineering, RAG patterns, and fine-tuning workflows.
Complete a badge with a hands-on challenge that teaches it, like Agent Customization with Apex, Quick Start: Build Your First Agent with Agentforce, or Agentforce Grid. If you already know it, Superbadge: Agentforce Service completes it too.
Generative AI is core for every role.
Related skills
Completed
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Agentic AI Systems
Design and deploy AI systems that act autonomously to complete multi-step tasks, make decisions, and adapt to changing inputs. Includes building single and multi-agent architectures on platforms like Agentforce.
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Natural Language Processing and Computer Vision
Build systems that understand and generate language, speech, and visual data. Covers NLP fundamentals through to advanced deep learning models for text and image tasks.