Administrator
The expert who configures, automates, and optimizes Salesforce to drive business value.
12 of 25 Administrator skills completed
Skills
Pick a skill set to see its skills and the badges that complete each one.
25 skills · Clear Filters
AI and Agentic Technology
Not completed
Agent and AI Literacy
Understand how AI agents and generative AI systems work — including their capabilities, limitations, and appropriate use in the workplace. Enables every professional to engage confidently with AI-powered tools and agentic workflows.
Completed
Agentic AI Systems
Design and deploy AI systems that act autonomously to complete multi-step tasks, make decisions, and adapt to changing inputs. Includes building single and multi-agent architectures on platforms like Agentforce.
Completed
AI Agent Development
Build, configure, and customize AI agents using platforms like Agentforce, Microsoft Copilot Studio, and agent frameworks. Includes defining agent actions, topics, instructions, and guardrails.
Not completed
AI Development and Engineering
Develop, train, test, and operationalize AI and machine learning models. Covers the full AI/ML lifecycle from data preparation to production deployment.
Completed
AI Ethics, Trust, and Governance
Develop responsible AI systems that are transparent, fair, and aligned with human values. Covers bias mitigation, data sovereignty, AI safety standards, and regulatory compliance.
Completed
Generative AI
Work with large language models (LLMs) and generative AI tools to produce content, code, insights, and experiences. Includes prompt engineering, RAG patterns, and fine-tuning workflows.
Not completed
Human and Agent Collaboration
Work effectively alongside AI agents — knowing when to delegate tasks, how to evaluate agent outputs, and when human judgment is required. Covers teaming patterns, trust calibration, and optimizing human-agent workflows.
Not completed
Natural Language Processing and Computer Vision
Build systems that understand and generate language, speech, and visual data. Covers NLP fundamentals through to advanced deep learning models for text and image tasks.
App and Software Development
Not completed
DevOps and Release Management
Streamline software delivery with continuous integration, deployment automation, and release governance. Covers modern DevOps toolchains and Salesforce-specific deployment practices.
Completed
Platform Configuration and Administration
Configure, secure, and manage enterprise platforms to support business processes and user needs — applying declarative tools, governance models, and operational best practices to keep systems performant and compliant.
Completed
Programming Languages and Frameworks
Write efficient, maintainable code across a range of languages and frameworks used in enterprise and web development.
Completed
Quality Assurance and Testing
Ensure software reliability through structured testing, code review, and quality practices across the development lifecycle.
Completed
Salesforce Development
Build and customize applications on the Salesforce platform using code, configuration, and low-code tools. Covers Apex, LWC, SOQL, and the broader Salesforce developer ecosystem.
Not completed
Web and Mobile Development
Design and build responsive web and mobile applications using modern frameworks and standards.
Data, Analytics, and Business Intelligence
Not completed
Analytics and Business Intelligence
Transform raw data into clear, compelling insights using BI platforms, dashboards, and visualization tools. Supports evidence-based decision-making at every level.
Not completed
Data Interpretation
Understand, read, and draw meaningful conclusions from data — translating numbers, charts, and reports into clear insights that inform decisions. A foundational skill for every professional in an AI-powered workplace.
Not completed
Data Management and Governance
Manage an organization's data as a strategic asset — ensuring accuracy, accessibility, compliance, and long-term integrity.
Not completed
Data Science and Advanced Analytics
Apply statistical methods, machine learning, and predictive modeling to extract deep insights and build data-driven products.
Completed
Data Unification and Activation
Unify, harmonize, and activate customer data across the Salesforce platform using Data 360 — powering real-time personalization and AI.
Integration, Automation, and Workflows
Not completed
Automation and Workflow Design
Build intelligent automation that reduces manual work, streamlines business processes, and scales operations. Covers RPA, flow-based tools, and AI-powered automation.
Completed
Integration and APIs
Design and implement integrations that connect applications, data sources, and platforms — enabling seamless information flow across the enterprise.
Not completed
Process Engineering and Optimization
Analyze, redesign, and continuously improve business processes to drive efficiency, reduce friction, and align operations with strategy.
Security, Trust, and Compliance
Not completed
Cybersecurity
Identify, prevent, and respond to security threats across systems, networks, and applications — ensuring organizational resilience.
Completed
Data Privacy, Governance, and Risk
Manage organizational data ethically, ensure regulatory compliance, and build trust through transparent governance frameworks.
Completed
Identity and Access Management
Control who has access to what — ensuring the right people have the right permissions at the right time.