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  1. Skills
  2. Data, Analytics, and Business Intelligence

Learn Data, Analytics, and Business Intelligence

Unify, govern, and analyze data so people and agents can act on it.

5 skills · 11 badges · 1 superbadge

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Superbadge: Report Administration for Agentforce Readiness completes Analytics and Business Intelligence.
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Skills in Data, Analytics, and Business Intelligence

  • Not completed

    Analytics and Business Intelligence

    Transform raw data into clear, compelling insights using BI platforms, dashboards, and visualization tools. Supports evidence-based decision-making at every level.

    High demand

    Learn It

  • Not completed

    Data Interpretation

    Understand, read, and draw meaningful conclusions from data — translating numbers, charts, and reports into clear insights that inform decisions. A foundational skill for every professional in an AI-powered workplace.

    Growing demand

    Learn It

  • Not completed

    Data Management and Governance

    Manage an organization's data as a strategic asset — ensuring accuracy, accessibility, compliance, and long-term integrity.

    Growing demand

    Learn It

  • Not completed

    Data Science and Advanced Analytics

    Apply statistical methods, machine learning, and predictive modeling to extract deep insights and build data-driven products.

    Growing demand

    Learn It

  • Completed

    Data Unification and Activation

    Unify, harmonize, and activate customer data across the Salesforce platform using Data 360 — powering real-time personalization and AI.

    High demand

Start here

The best first step in Data, Analytics, and Business Intelligence.

Trail

Data 360: Unlock the Value of Your Data

Explain Data 360 concepts and business impact.

Intermediate · 4 hrs 15 mins · 4 badges

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How Trailhead content is sized

Journeys are the longest and hold up to three trails. Trails hold badges and superbadges. Superbadges are hands-on and more intense than badges.

Trails and Trailhead Journeys

Trailhead JourneyData 360Unlock each stage of your data journey, starting with the basics and building toward Data 360 mastery. Learn how to unify customer data, activate insights in real time, and drive personalized engagement at scale.Intermediate · 6 hrs 5 mins · 2 trailsTrailGet Ready for AgentforceLearn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.Beginner · 1 hr 50 mins · 3 badgesTrailGet Started with Agentforce SalesUse Agentforce Sales features and tools to achieve your business goals.Beginner · 45 mins · 3 badges

Badges

Most completed first.

BadgeAgentforce 360 BasicsLearn how Agentforce 360 connects humans and agents to deliver faster, smarter outcomes.Beginner · 40 minsBadgeApex Integration ServicesIntegrate with external apps using Apex REST and SOAP services.Intermediate · 2 hrsBadgeData Cloud OneExpand Data 360's reach across orgs with Data Cloud One.Beginner · 10 minsBadgeSales WorkspaceBoost sales productivity with insights and recommendations in Sales Workspace.Beginner · 15 minsBadgeAgentforce GridBuild and link AI prompts to automate end-to-end processes in Agentforce Grid.Intermediate · 55 minsBadgeAgentforce Financial Services: Quick LookDiscover how Agentforce Financial Services brings data, AI, and industry workflows together.Beginner · 35 minsBadgeData 360-Driven Interactions in Marketing Cloud EngagementUse Data 360 to power journeys and customer interactions in Marketing Cloud EngagementIntermediate · 15 minsBadgeImproved Service with Agentforce Commerce and Agentforce Service IntegrationDiscover the benefits of unifying Agentforce Service and Agentforce Commerce.Intermediate · 20 minsBadgeInformatica Cloud Data Quality BasicsExplore how to assess and improve the quality of your organization’s data assets.Beginner · 25 minsBadgePrecise Data Detection at ScaleFind and classify sensitive data across your org with Data Detect policies.Intermediate · 45 minsBadgeInformatica Cloud Master Data Management BasicsLearn how to build a reliable data foundation with master data management in Informatica.Intermediate · 25 mins

Superbadges

SuperbadgeSuperbadge: Report Administration for Agentforce ReadinessDemonstrate your ability to administer platform reports for Agentforce readiness.Intermediate · 2 hrs

Products where you'll use it

Data 360Unify customer data into profiles you can act on everywhere.TableauTurn data into interactive dashboards and clear decisions.SalesClose more deals with pipeline, forecasting, and productivity tools.

Roles that need it

Data AnalystModel, analyze, and visualize data people can act on.AdministratorConfigure, automate, and secure Salesforce for your whole org.Business Operations ManagerStreamline processes and measure what matters.
Browse All Data, Analytics, and Business Intelligence Content16 items

Frequently asked questions

Unify, govern, and analyze data so people and agents can act on it.

Data, Analytics, and Business Intelligence has 5 skills: Analytics and Business Intelligence, Data Interpretation, Data Management and Governance, Data Science and Advanced Analytics, and Data Unification and Activation.

Start with Data 360: Unlock the Value of Your Data, a trail that teaches Data, Analytics, and Business Intelligence.