Learn AI skills
The skills people need to work with AI agents, from understanding how they work to building and governing them.
8 skills · 18 badges · 3 superbadges
6 are in high demand.
The 8 AI skills
Not completed
Agent and AI Literacy
Understand how AI agents and generative AI systems work — including their capabilities, limitations, and appropriate use in the workplace. Enables every professional to engage confidently with AI-powered tools and agentic workflows.
Completed
Generative AI
Work with large language models (LLMs) and generative AI tools to produce content, code, insights, and experiences. Includes prompt engineering, RAG patterns, and fine-tuning workflows.
Completed
Agentic AI Systems
Design and deploy AI systems that act autonomously to complete multi-step tasks, make decisions, and adapt to changing inputs. Includes building single and multi-agent architectures on platforms like Agentforce.
Completed
AI Agent Development
Build, configure, and customize AI agents using platforms like Agentforce, Microsoft Copilot Studio, and agent frameworks. Includes defining agent actions, topics, instructions, and guardrails.
Completed
AI Ethics, Trust, and Governance
Develop responsible AI systems that are transparent, fair, and aligned with human values. Covers bias mitigation, data sovereignty, AI safety standards, and regulatory compliance.
Not completed
Human and Agent Collaboration
Work effectively alongside AI agents — knowing when to delegate tasks, how to evaluate agent outputs, and when human judgment is required. Covers teaming patterns, trust calibration, and optimizing human-agent workflows.
Completed
Data Unification and Activation
Unify, harmonize, and activate customer data across the Salesforce platform using Data 360 — powering real-time personalization and AI.
Not completed
Automation and Workflow Design
Build intelligent automation that reduces manual work, streamlines business processes, and scales operations. Covers RPA, flow-based tools, and AI-powered automation.
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The best first step in AI skills.
Get Ready for Agentforce
Learn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.
How Trailhead content is sized
Journeys are the longest and hold up to three trails. Trails hold badges and superbadges. Superbadges are hands-on and more intense than badges.
Trails and Trailhead Journeys
Badges
Most completed first.
Superbadges
Roles that need it
Frequently asked questions
The skills people need to work with AI agents. On Trailhead, they're the 8 skills behind Agentblazer: Agent and AI Literacy; Generative AI; Agentic AI Systems; AI Agent Development; AI Ethics, Trust, and Governance; Human and Agent Collaboration; Data Unification and Activation; and Automation and Workflow Design.
Start with Get Ready for Agentforce, a trail that teaches Agent and AI Literacy.
Yes. Every role uses Agent and AI Literacy; Generative AI; AI Ethics, Trust, and Governance; and Human and Agent Collaboration.
Finish a badge with a hands-on challenge, or a superbadge, that teaches it.